Privacy Policy

Effective date: 2025

Overview

37route provides freight tracking and customer notification services. This policy explains what information we collect, how we use it, and your choices. We comply with applicable U.S. privacy laws and act as a service provider/processor for our customers.

Information We Collect

• Account data: name, email, authentication information.
• Operational data: shipments, customers, invoices, carrier email content and metadata.
• Technical data: logs, device and browser information, IP address, and usage analytics.

How We Use Information

• Provide, secure, and improve the service.
• Parse carrier notifications and populate shipments.
• Sync customer/invoice context from authorized integrations.
• Detect abuse and troubleshoot performance.

Sharing

We do not sell personal information. We share data with subprocessors who support the service (cloud hosting, databases, email), subject to contracts and confidentiality. We may disclose information to comply with law or protect rights, safety, and security.

Data Retention

We retain data for as long as necessary to provide the service or as required by law and our customer agreements. You may request deletion of account data by contacting us.

Security

We employ administrative, technical, and physical safeguards, including encryption in transit, access controls, and least‑privilege practices.

Your Choices

• Access, correction, and deletion requests via support.
• Opt out of non‑essential communications.
• Disconnect integrations at any time.

International Users

The service is hosted in the United States. If you access it from other regions, you consent to the transfer and processing of your information in the U.S.

Contact

support@37route.com